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Privacy Policy

Last Updated: January 1, 2026

Pappa Telles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.pappatelles.com] or use our support services.

Please read this policy carefully. By using our services, you consent to the practices described.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

  • Personal Identification Information: Name, email address, phone number, and any other details you provide when requesting support, signing up for updates, or making a donation.
  • Support Session Information: Any information shared during confidential support conversations, which is treated with the utmost sensitivity.
  • Donation Information: If you make a donation, we collect necessary payment information (processed securely by our third-party payment processors). We do not store full credit card details on our servers.
  • Automated Data: We may automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, access times, and the pages you view.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our support services.
  • To process your donations and send receipts.
  • To respond to your inquiries and offer confidential support.
  • To send you informational updates about our services (only with your consent).
  • To improve our website and services.
  • To comply with legal obligations.

3. Confidentiality of Support

Confidentiality is our cornerstone. Information shared during support sessions is treated as strictly confidential. We will not disclose details of your personal situation or identity to any third party without your explicit consent, except in the following limited circumstances required by law:

  • Where there is a reasonable belief of imminent risk of serious harm to yourself or another person.
  • Where we are legally compelled by a court order or subpoena.

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share information with trusted third parties who assist us in operating our website, conducting our charity, or servicing you, so long as those parties agree to keep this information confidential. This includes our payment processor and email service provider.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict our processing of your data.
  • Withdraw consent for communications at any time.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to other sites (e.g., legal resources). We are not responsible for the content or privacy practices of these external sites.

8. Changes to This Privacy Policy

We may update this policy periodically. The updated version will be indicated by a new "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us at:

Pappa Telles
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